Frequently Asked Questions
We are happy to answer your questions, but you may find some common answers here.
We try to supply our guests with as much information as we can on our web site, but sometimes you may need a bit more information or to find something in a hurry. Below you should find the answers to some of the most common questions. However, if you need to get in touch please call on 403-688-0366 or use the contact form.
I don't have my entry codes?
Please double check your spam or junk folders in your email account. You should received your codes approximately 5 days prior to your arrival, at which time we will ask you to confirm you have received them.
Can we checkin earlier that 4.00pm
We can only accept early checkins by prior arrangement. We want your condo to be serviced properly before you arrive, if the previous guests don’t leave until 11.00am then housekeeping need the 5 hours to make sure your unit is in good order.
Can we park more than one vehicle in the car park?
No, there is only one designated parking space for each condo, but there is additional parking in both Safeway and SaveOnFoods car parks. They are well lit and parking is free.
Can I smoke in Canmore Crossing
Canmore Crossing in a completely smoke free environment and smoking is not allowed in or around the building. This is enforced by By-law.
What if we have an extra guest at the last minute?
Although our condos do have a maximum capacity or 7, we charge for the condo not per person.
What if I leave something in the condo?
Please inform us as soon as you can and we will do our very best to try and find your lost item. We will then post it back to you. There maybe a charge for this depending on the item.
What is the post code for the building
What should we do with our garbage
It really helps housekeeping if you wouldn’t mind taking your garbage down to the dumpster in the basement. It’s behind doors on the left as you enter the car park from the lift.
What our your terms and conditions
You will find full details on this page. Terms and Conditions.
Do you accept pets
We do advertise our condos as allergy free. Although not entirely allergy free, we know that many guests do have an allergy to animals so unfortunately we do not allow animals of any kind in our condos.
Do you have an iron in the condos
Yes we do and with ironing boards.
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